Get To Know Your Client
Successful organisations have processes based on their clients' practices by which they promote, sell, and delivers their products and services. They have their processes documented so that they can analyse them and determine what has made them successful and how to capitalise on it.
The NOMIS Framework
Over the past 17 years we have worked with our clients and in that time built up knowledge and expertise in defining, implementing, and refining client facing processes.
We keep it simple so that it does not become an academic exercise or an administrative burden. It's all based on the word NOMIS.
- Need - What issues are you addressing that help your clients?
- Organisation - What are the resources required to satisfy your customers' needs and how do they interact?
- Market - Where do you find your customers?
- Industry - Who is trying to do the same thing and what makes you different?
- Strategy - How do you reach your clients, with what, and when?
How Do We Helps Our Clients?
Unfortunately, due to time and resource demands process analysis isn't something done on a continual basis if at all, but the benefits of continued analysis are undeniable - greater market awareness, customer satisfaction, all leading to more sales. Using the NOMIS Framework we help organisations improve their processes to have satisfied customers and also cut the time taken to deliver their products and services with less resource expenditure. This framework is used in the three key areas of promoting, tracking and managing customer facing business activity and can be supported by the various technology solutions within the Nomis product portfolio:
- Promotion - Web Design and Development
- Tracking - Maximizer
- Management - SymVolli