Customer Satisfaction Equals Repeat Business
Keep Customers Satisfied, Loyal And Profitable
Customer satisfaction is the key to customer retention and repeat business. Monitoring, keeping track of customer issues from initial contact through to resolution, and building an undestanding of repetitive issues is made easier with Maximizer CRM 11.
- Track customer issues from technical, to billing, to delivery etc
- Assign cases based on expertise and not a first come first served basis
- Track case assignments and escallations to ensure that issues are resolved to the customer's satisfaction
- Get automatic updates of overdue cases
- Configure your own dashboards to reflect key performance indicators
- Via the alert dashboards identify critical issues which require immediate attention
- Save time by automating the weekly/monthly reports required by management
- By using the Knowledge Base avoid duplication of effort and share the successful resolution of issues with collegues
- Give your customers the ability to search your Knowledge Base online
- With Workflow Automation (not include in the base product) automate your customer services processes including expiration dates of contracts, and automatically create a case on receipt of an email.